sometimes justice demands different approaches to different contaminantsOn the fiftieth anniversary of the Safe Drinking Water Act (SDWA) in 2024, the Water & Health Advisory Council unveiled the Madison Declaration, which identifies five major


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.Don't Blame the Victimwazn't meCongress is considering PFAS liability exemptions for water and sewer systems under CERCLA (aka Superfund),


You shouldn’t recruit survey participants through social media—or trust studies that doWaters of the United States?Every couple of weeks a post hits my social media feeds asking me to participate in a survey somehow


In an economy awash in capital, why does water want for investment?Cryptocurrencies turn code into gold, but water is the ultimate liquid asset.America’s water and sewer utilities need trillions of dollars of investment—a state


On the astonishing power of random samplingTwo paintings of New York City. Mondrian abstracts the metropolis into a rhythmic grid of color and line; Colin Campbell Cooper’s panorama is blurry, but probably more visually


Maybe engineers really are better at managing water utilities*if Hogwarts had an engineering schoolDoes a utility leader’s education matter for the performance of his/her utility? Recently I wrote about the academic backgrounds of the chief


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.i can haz flouride?Fluoride folliesGrand Rapids, Michigan began adding fluoride to its water in 1945 to help fight tooth


Exploring the diverse academic backgrounds of water’s top leadersSchool’s out for summer, so I finally have a bit more time to blog about… school.🙃This post continues an occasional series on water utility chief executive


Early dispatches from the revolutionIt’s been a little over two months since the Wisconsin Waterworks Excellence Project (WWEP) released the first public report cards for 572 Badger State water utilities. The WWEP publishes school-style


Report cards for 570 Wisconsin water utilitiesstrong marks for the Badger State’s capital cityBack in 2019 I did something quite foolish: thinking out loud while testifying in a public hearing. When a New Jersey


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.u needz bettur sooer purrmitHooray?The US Supreme Court's handed sewer utilities a win last week in San Francisco vs.


A Field Experiment to Promote Low-Income Assistance ProgramsPublic Administration Review, January 2025Manuel P. TeodoroJean SmithSummaryDirect mail can reduce learning burdens associated with assistance programs, increase awareness of those programs, and lead to greater public


Racial diversity in water leadershipAI's idea of diverse water utility leaders. Creepy, I know.Long ignored, racial and ethnic diversity are now high priorities for the water sector.* Diversity is especially important in leadership posts,


The water comms test kitchen serves up a low-tech triumph*chef's kiss*A couple years ago I had the opportunity to work with Jean Smith at the Northeast Ohio Regional Sewer District (NEORSD) to promote their


Healthier water makes a healthier RepublicWhen writing The Profits of Distrust, Samantha Zuhlke, David Switzer and I wanted to craft a book that had the theoretical depth and empirical rigor of an academic text,


Today the Water & Health Advisory Council (WHAC) and the La Follette School of Public Affairs hosts a symposium marking the 50th anniversary of the Safe Drinking Water Act (SDWA), bringing together water sector


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.maybee you haz teh led pipez?It’s been a minute, I know.Water comms: moar science!Regular readers of this blog know


Gendered routes to water utilities’ top executive jobsdifferent ways to the top for boys and girlsOnce an afterthought, workforce and leadership diversity is by now a subject of major attention in the water sector.


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.dis water haz teh icky plastiksMicroplastics: bottle vs. tapIn a stunning development, it turns out that water packaged, shipped, stored,


Data on a thousand utilities’ CEOs tell a tale of uneven progressA decade ago, I published a national study of American water utility chief executive officers (CEOs) with data gathered in 2011. That study


Affordability in America, 2023 | Part 3​​​​(Featured image above by Bruno Guerrero.)little known fact: the Dollars Trilogy films were utility management allegoriesHigher prices don’t necessarily create affordability problems. Across the United States, water and sewer


Affordability in America, 2023 | Part 2How you distribute the load matters.An odd thing about water compared with most other things we buy is that residential water demand represents qualitatively different uses of water


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.Battle of Helm’s Deep-PFAS liability editionLet the suits commenceWhen EPA announced their proposed Maximum Contaminant Limit (MCL) for PFAS a


Affordability in America, 2023 | Part 1Prices at Der Rathskeller are up, tooIt’s not your imagination—water and sewer service really are more expensive than they used to be. But figuring out how much more expensive can


A pricing strategy for safe, sustainable, affordable waterNot to be confused with Action JacksonLast month JXN Water announced a simple and bold new strategy to finance sustainable, affordable water in Jackson, Mississippi.As readers of


The gendered pattern of water consumption among federal food assistance participantsMy last post showed that there’s a gendered relationship between household income and bottled water consumption in the United States. For men, there is


The gendered relationship between income and bottled water consumptionBottled water was something of a novelty in the U.S. back in the 1990s when I started working in the water sector. It was perceived as


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.i can haz clean river?Tribal ripple effectsSince the late 1980s, tribal governments in the United States have had the option


Lessons from six years of income-based water assistance in PhiladelphiaSix years ago, to great fanfare, Philadelphia Water launched a new approach to bill assistance for low-income water and sewer customers: the Tiered Assistance Program


Customer perceptions of utility quality & premise plumbing both contribute to consumer choices about drinking watertrustworthy tap?A central theme that emerges from The Profits of Distrust is that the choice to drink bottled water


Opinion published in Newsweek, 3/29/2023 Everything is more expensive these days—even tap water.U.S. water utility prices have been rising faster than general inflation, driven in large part by a need to replace and update aging


Sometimes there’s a little to say about a lot of things. Welcome to Variable Flow.*coming for your COVID leftoversCongress giveth, Congress taketh awayThe debt ceiling drama that recently roiled D.C. culminated in the Fiscal Responsibility


Strategic guidance for water sector leadersOver the past several months I’ve written a series advancing five pillars of affordability: broad principles to guide affordability policy for leaders of America’s water and sewer utilities. These


The fifth pillar of affordability is Delinquency ManagementAn epic battle of good & evil at the water meterThis is the final in a series of posts outlining five pillars of affordability strategy for water


It’s hard to ask for help. Utilities should make it easier.Paperwork can be burdensomeWater and sewer affordability is a complicated challenge that demands a multifaceted solution; to meet that challenge, I’ve developed five pillars