Early dispatches from the revolutionIt’s been a little over two months since the Wisconsin Waterworks Excellence Project (WWEP) released the first public report cards for 572 Badger State water utilities. The WWEP publishes school-style


Report cards for 570 Wisconsin water utilitiesstrong marks for the Badger State’s capital cityBack in 2019 I did something quite foolish: thinking out loud while testifying in a public hearing. When a New Jersey


The water comms test kitchen serves up a low-tech triumph*chef's kiss*A couple years ago I had the opportunity to work with Jean Smith at the Northeast Ohio Regional Sewer District (NEORSD) to promote their


Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.maybee you haz teh led pipez?It’s been a minute, I know.Water comms: moar science!Regular readers of this blog know


The first pillar of affordability is QualityGotta count the bottles and the billsSo long as water and sewer services operate on a fee-for-service basis, ensuring that these critical services are affordable will remain a


Gendered and partisan responses to proposed rate increases[An absurdly busy couple of months has kept me away from the blogosphere—sorry. Will try to get back into a regular groove now]Winning public support for investments


The science of talking about water rate increasesIt’s not about the water tower—it’s about what’s insideStrictly from a value standpoint, it’s hard to imagine anything that provides more bang for the buck than well-built


Understanding progressive & regressive water pricingBy J. Antonio Teodoro & Manny Teodoro​maybe she runs a dialysis clinic in the basement?How do utilities distribute the costs of drinking water systems to their customers in their


Gender predicts concern for water utility issuescoliform contamination would make this way less romanticDo men and women think differently about their water utilities? In a recent post I wrote about some findings from a


How utility people—and everybody else—think about water issuesWhere's your head at?Each year the American Water Works Association (AWWA) conducts a survey of its members on the State of the Water Industry (SOTWI). The survey