Communication - Manny Teodoro

Report Card Roundup 💻

Early dispatches from the revolutionIt’s been a little over two months since the Wisconsin Waterworks Excellence Project (WWEP) released the first public report cards for 572 Badger State water utilities. The WWEP publishes school-style

Toward Excellence 💻

Report cards for 570 Wisconsin water utilitiesstrong marks for the Badger State’s capital cityBack in 2019 I did something quite foolish: thinking out loud while testifying in a public hearing. When a New Jersey

Postcard Power💻

The water comms test kitchen serves up a low-tech triumph*chef's kiss*A couple years ago I had the opportunity to work with Jean Smith at the Northeast Ohio Regional Sewer District (NEORSD) to promote their

Variable Flow Shifts the Blame 💻

Sometimes there’s a little to say about a lot of things. Welcome back to Variable Flow.maybee you haz teh led pipez?It’s been a minute, I know.Water comms: moar science!Regular readers of this blog know

Defensive Spending 💻

The first pillar of affordability is QualityGotta count the bottles and the billsSo long as water and sewer services operate on a fee-for-service basis, ensuring that these critical services are affordable will remain a

Frame Game 2: Back to the Data 💻

Gendered and partisan responses to proposed rate increases[An absurdly busy couple of months has kept me away from the blogosphere—sorry. Will try to get back into a regular groove now]Winning public support for investments

The Frame Game 💻

The science of talking about water rate increasesIt’s not about the water tower—it’s about what’s insideStrictly from a value standpoint, it’s hard to imagine anything that provides more bang for the buck than well-built

Introducing the Amy Poehler Index 💻

Understanding progressive & regressive water pricingBy J. Antonio Teodoro & Manny Teodoromaybe she runs a dialysis clinic in the basement?How do utilities distribute the costs of drinking water systems to their customers in their

Men, Women, and Water 💻

Gender predicts concern for water utility issuescoliform contamination would make this way less romanticDo men and women think differently about their water utilities? In a recent post I wrote about some findings from a

Water Pros and Regular Joes 💻

How utility people—and everybody else—think about water issuesWhere's your head at?Each year the American Water Works Association (AWWA) conducts a survey of its members on the State of the Water Industry (SOTWI). The survey