TAP Dance 💻

Lessons from six years of income-based water assistance in Philadelphia Six years ago, to great fanfare, Philadelphia Water launched a new approach to bill assistance for low-income water and sewer customers: the Tiered Assistance

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Big Pipes, Little Pipes, and Bottles 💻

Customer perceptions of utility quality & premise plumbing both contribute to consumer choices about drinking water trustworthy tap? A central theme that emerges from The Profits of Distrust is that the choice to drink

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