Strategic guidance for water sector leadersOver the past several months I’ve written a series advancing five pillars of affordability: broad principles to guide affordability policy for leaders of America’s water and sewer utilities. These

The fifth pillar of affordability is Delinquency ManagementAn epic battle of good & evil at the water meterThis is the final in a series of posts outlining five pillars of affordability strategy for water

It’s hard to ask for help. Utilities should make it easier.Paperwork can be burdensomeWater and sewer affordability is a complicated challenge that demands a multifaceted solution; to meet that challenge, I’ve developed five pillars