Assistance program administration & distributional impacts 💻

A thought experiment and back-of-envelope illustrationWater/sewer utility customer assistance programs (CAPs) don’t run themselves. When utilities use rate revenue to pay for CAPs, administrative costs can quickly eat into benefits that such programs can

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First, do no harm 💻

Administratively costly assistance programs can hurt more than they helpperpetually stylish. timelessly true.Water and sewer affordability is a complicated challenge that demands a multifaceted solution; to meet that challenge, I’ve developed five pillars of

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