A thought experiment and back-of-envelope illustrationWater/sewer utility customer assistance programs (CAPs) don’t run themselves. When utilities use rate revenue to pay for CAPs, administrative costs can quickly eat into benefits that such programs can

Administratively costly assistance programs can hurt more than they helpperpetually stylish. timelessly true.Water and sewer affordability is a complicated challenge that demands a multifaceted solution; to meet that challenge, I’ve developed five pillars of