How much assistance should each customer get?When things get hot, coverage matters more than fitCustomer assistance programs (CAPs) form the fourth pillar of affordability strategy. Previous posts described the first three pillars of affordability—quality,

The fourth pillar of affordability is income-qualified assistancesimplify, simplify, simplify...in which I lay out a framework for water utilities that want to set up customer assistance programs.​This is the latest in a series of