The first pillar of affordability is QualityGotta count the bottles and the billsSo long as water and sewer services operate on a fee-for-service basis, ensuring that these critical services are affordable will remain a

Gendered and partisan responses to proposed rate increases[An absurdly busy couple of months has kept me away from the blogosphere—sorry. Will try to get back into a regular groove now]Winning public support for investments

The science of talking about water rate increasesIt’s not about the water tower—it’s about what’s insideStrictly from a value standpoint, it’s hard to imagine anything that provides more bang for the buck than well-built

Understanding progressive & regressive water pricingIt's irrigation season, everybody!By Antonio & Manny TeodoroHow do utilities distribute the costs of drinking water systems to their customers in their rate structures?The answer is surprisingly complicated, and

Gender predicts concern for water utility issuescoliform contamination would make this way less romanticDo men and women think differently about their water utilities? In a recent post I wrote about some findings from a

How utility people—and everybody else—think about water issuesWhere's your head at?Each year the American Water Works Association (AWWA) conducts a survey of its members on the State of the Water Industry (SOTWI). The survey