How much assistance should each customer get?When things get hot, coverage matters more than fitCustomer assistance programs (CAPs) form the fourth pillar of affordability strategy. Previous posts described the first three pillars of affordability—quality,


The fourth pillar of affordability is income-qualified assistancesimplify, simplify, simplify...in which I lay out a framework for water utilities that want to set up customer assistance programs.​This is the latest in a series of


Notes on the 2021 Bipartisan Infrastructure Law, Part IIIWater professionals of America, unite!Late last year Congress passed the Infrastructure Investment and Jobs Act (IIJA), also known as the Bipartisan Infrastructure Law, authorizing $63.3 billion


Notes on the 2021 Bipartisan Infrastructure Law, Part II*The Infrastructure Investment & Jobs Act is 1,039 pages long. That’s a lot of tea.The Infrastructure Investment and Jobs Act (IIJA, better known as the Bipartisan


Better federal water bill assistance with this one weird trickClick here to read my op-ed on this topic in Newsweek.When Congress created a new $638 million federal Low Income Household Water Assistance Program (LIHWAP)


What happens when governments ask the public to report water waste?Ever feel like you're being watched?Rainfall has been low, the mountain snowpack is thin, and Californians are bracing for another year of scarcity. But


Managing the $638 million low-income water & sewer assistance in the federal COVID relief packageNow what?As frequent readers of this page likely know, the COVID relief bill that Congress passed in December included $638


No, EPA did not propose affordability guidelines for municipal utilitiesAffordability!Late last week the EPA published in the Federal Register some proposed new guidelines for evaluating sewer utilities’ financial strength. In press releases and public


​Organization of U.S. drinking water utilities in a few simple figuresHere are some graphs that convey ​a few key things about the organization of drinking water utilities in the United States​.*Sources: Energy Information Administration


​Sovereignty isn’t what’s on paper, it’s what flows through taps and riversEnvironmental sovereignty (Photo: nativenewsonline.net)America is slowly awakening to the dire state of tribal water and sewer systems. Access to drinking water and sanitation


How the federal government might end shutoffs & keep water flowing during the COVID-19 crisis Can't do this if your water has been shut off.The COVID-19 crisis has escalated America’s water and sewer affordability


Playing  to win  not to lose in water utility managementNature's Prevent DefenseWarning: strained sports metaphor coming.It’s late January, and the National Football League season soon reaches its climax with the Super Bowl. Both of


​A five-point proposal to transform the U.S. water sectorAs daunting as the challenges in the U.S. water sector are, solutions are possible and within our grasp. Thanks to legions of smart, creative scientists and


Devils (and angels) in the details, Part 4Nobody wants to talk about this partIn early January the California Water Board published its long-anticipated draft proposal for a statewide low-income water bill assistance program. In the


Many California communities restricted outdoor irrigation during the recent drought. Did enforcement matter?Bad water boys, watchya gonna do when they come for you?Faced with water scarcity, communities sometimes restrict residential outdoor water use, such as


A California Surprise, Part 2More drought porn (this is used to be Folsom Lake)How private implementation separates public policies from their political costs.Warning: this post contains hardcore wonkery.In 2015 the California State Water Resources


A California surprise, Part IDrought pornSomething unexpected happened when California ordered its utilities to save water: the state’s investor-owned private utilities out-conserved local governments.California’s long-term drought began as early as 2007, but intensified to


Public Administration Professionalism at the FlashpointPresidents issue orders, Congress passes laws, and courts make judgments, but immigration policy really succeeds or fails when bureaucrats interact with people seeking entry to the United States. Immigration